Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your participation in the JioHome Smart Society Program ("Program") offered by Reliance Jio Infocomm Limited ("Jio", "we", "us", or "our"), a company incorporated under the laws of India, with its registered office at Floor 29, Building No. 1, RCP, Navi Mumbai — 400701.

The Program is designed to provide exclusive benefits to enrolled residential societies and their residents who are JioHome customers. By participating in this Program, you ("you", "User", "Society", or "Resident") acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

These Terms are effective as of 10th June 2026 and were last updated on 12th June 2026. Jio reserves the right to amend these Terms at any time. Continued participation in the Program constitutes acceptance of the revised Terms.

Program Eligibility & Enrolment

2.1 Eligibility

The JioHome Smart Society Program is a limited-time offer available for select residential buildings only. Eligibility is subject to the following conditions:

• The society or residential building must be located within Jio's serviceable areas.
• The society must be a registered residential housing society or apartment complex.
• Enrolment is subject to Jio's verification and approval at its sole discretion.
• The Program is available to B2C customers only — individual residents and resident welfare associations.

2.2 Enrolment Process

To enrol in the Program, the authorised representative of the society must:

• Register via JioID or the designated enrolment platform.
• Submit accurate society and building details as requested during registration.
• Pay the applicable one-time joining and set-up fee as specified in Section 6.
• Agree to these Terms & Conditions in full.

2.3 Additional Buildings

For societies comprising multiple buildings, each additional building beyond the first may be enrolled at the applicable discounted fee. Each building is treated as a separate enrolment unit for the purpose of benefit validity and administration.

Society Benefits & Validity

Upon successful enrolment and payment of the applicable joining fee, the enrolled society shall receive the following benefits:

3.1 Conditions for Society Benefits

• Society benefits commence from the date of successful enrolment and fee payment.
• Benefits are non-transferable and apply only to the enrolled building/society.
• Society Management Solution features are subject to availability and may be updated at Jio's discretion.
• WiFi connectivity is subject to technical feasibility at the society's location.
• Upon expiry of the validity period, continuation of benefits will be subject to applicable renewal terms at that time.

Resident Benefits & Validity

4.1 Overview

Residents of enrolled societies are eligible for benefits with a combined value of up to ₹36,000. These benefits are available to both new and existing JioHome customers residing in the enrolled society.

4.2 Resident Benefit Details

4.3 Pre-Enrolment Benefits

All residents — both new and existing JioHome customers — may claim and avail the following benefits even before their society has completed enrolment into the Smart Society Program:

• 1 Month Extra Free (Recharge Benefit)
• STB Software Upgrade
• Pro Google Gemini Subscription

However, Premium Service and continued resident benefits beyond the initial claim are available only after the society has fully enrolled in the Smart Society Program. To continue receiving resident benefits for the full 2-year period, the society must complete enrolment.

4.4 Benefit Claim Conditions

• Each resident may claim eligible benefits once per registered JioHome account.
• Benefits are non-transferable and linked to the resident's registered mobile number.
• Benefits cannot be exchanged for cash or credit.
• Third-party benefits (Google Gemini, Google Cloud) are subject to the respective third party's terms and conditions.

Recharge Offer — Terms & Conditions

5.1 Eligible Plans

The "1 Month Extra Free" recharge offer is applicable only on the following JioHome monthly plans:

• ₹699 per month
• ₹899 per month
• ₹999 per month

5.2 Conditions for Existing Customers

• Existing JioHome customers must complete 2 successful monthly recharges on eligible plans, or a longer-term recharge equivalent, to receive 1 month extra free.
• Customers must remain active for 60 consecutive days on an eligible plan to qualify.
• Customers on lower (non-eligible) plans may upgrade to an eligible plan to avail the benefit.
• The recharge benefit will be credited directly to the customer's JioHome account via MyJio.

5.3 Offer Period & Eligibility Date

• Only recharges made on or after 10th June 2026 and during the offer period are eligible.
• The first-time recharge benefit is available to all existing JioHome customers in eligible buildings.
• Benefits on further recharges are available only after the society enrols into the Smart Society Program.

5.4 New Customers

New JioHome customers can avail the 1 Month Extra Free benefit by purchasing the following pack:

Fees & Payment

6.1 Joining Fee

6.2 Non-Refundable Fee

6.3 Payment Terms

• Payment must be made at the time of enrolment through the designated payment channels.
• Jio accepts payment via the modes available on the enrolment platform at the time of payment.
• Enrolment is confirmed only upon receipt of full payment and Jio's verification.
• Applicable taxes (including GST) shall be charged as per prevailing rates.

Account & Registration

7.1 JioID Registration

Access to the JioHome Smart Society Program and its digital services requires registration and authentication via JioID — Jio's unified identity platform. By registering, you agree to Jio's JioID Terms of Service and Privacy Policy.

7.2 Account Responsibility

• You are solely responsible for maintaining the confidentiality of your JioID credentials.
• You must provide accurate, current, and complete information during registration.
• You agree to notify Jio immediately of any unauthorised use of your account.
• Jio shall not be liable for any loss resulting from unauthorised use of your account.

7.3 One Account Per Registered Number

Benefits under this Program are linked to the registered mobile number associated with your JioHome account. Benefits are non-transferable and may not be availed on a different mobile number or account.

Prohibited Activities

You agree not to engage in any of the following activities in connection with the Program:

• Benefit Transfer: Attempting to transfer, sell, or assign benefits, vouchers, or offer credits to another person or account.
• Cash Redemption: Attempting to exchange any Program benefits, vouchers, or offers for cash, credit, or any monetary equivalent.
• Fraudulent Enrolment: Providing false, misleading, or inaccurate information during registration or enrolment.
• Multiple Claims: Attempting to claim the same benefit more than once per eligible account or registered mobile number.
• Misrepresentation: Misrepresenting your eligibility, building details, or residential status to gain access to Program benefits.
• Unauthorised Access: Attempting to access, tamper with, or disrupt any Jio system, platform, or infrastructure associated with the Program.
• Commercial Exploitation: Using Program benefits for commercial, resale, or business purposes beyond personal residential use.

Intellectual Property

All content, branding, trademarks, logos, software, and materials associated with the JioHome Smart Society Program — including but not limited to "Jio", "JioHome", and "JioHome Smart Society Program" — are the exclusive property of Reliance Jio Infocomm Limited or its licensors.

No part of the Program's materials, branding, or content may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of Jio.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Jio provides Program benefits on an "as is" and "as available" basis without warranties of any kind, express or implied.
• Jio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your participation in or inability to participate in the Program.
• Jio's total liability to you for any claim arising under these Terms shall not exceed the amount of the joining fee paid by you.
• Jio is not responsible for the availability, quality, or terms of third-party benefits (including Google Gemini and Google Cloud Storage) provided as part of the Program.
• Jio shall not be liable for any loss, damage, or inconvenience resulting from your failure to meet the eligibility or activation conditions for any benefit.

Modification of Terms & Program

Jio reserves the right to modify, update, suspend, or withdraw the JioHome Smart Society Program — including its benefits, fees, eligibility criteria, and these Terms — at any time, with or without prior notice.

Material changes to these Terms will be communicated via the registered contact details associated with your JioID account or through Jio's official channels. Continued participation in the Program after any such modification constitutes your acceptance of the revised Terms.

Termination & Suspension

12.1 Termination by Jio

Jio may, at its sole discretion, suspend or terminate your access to the Program and associated benefits, without refund, if:

• You breach any provision of these Terms.
• You engage in fraudulent, abusive, or prohibited activities.
• You provide false or misleading information during enrolment or registration.
• Jio decides to discontinue the Program entirely.

12.2 Effect of Termination

Upon termination, all Program benefits associated with your account will cease immediately. No refund of joining fees or pro-rated benefit value shall be provided upon termination for breach.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Program shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us

For any queries, concerns, or grievances related to these Terms or the JioHome Smart Society Program, please contact us: